You can change it from "My Page."PC: Click the person-shaped icon at the top right of the store homepage. After logging in, go to the menu on the top left, click "Profile," and click the pen icon next to your name to edit.Smartphone: Tap the three-line menu icon at the top left of the homepage, then tap the person-shaped icon at the bottom left. After logging in, tap the three-line menu icon again, select "Profile," and tap the pen icon next to your name to edit.

The following payment methods are accepted at AoharuNEXT STORE:Credit Cards (Visa, MasterCard, American Express, JCB, Diners, Discover)PayPal

Yes, you can specify a different delivery address.Note: We do not deliver to hotels, airports, etc.

You cannot pay directly via convenience store payment at 7-Eleven, but you can pay at 7-Eleven by using Paidy (post-pay). For details, please check the Paidy guide:https://paidy.com/guide#payment-convenience-store

We do not support Cash on Delivery.

Transactions will appear as "SP AOHARUNEXT STORE" on your credit card statement.

This refers to items such as pre-orders. We will ship the product during the specified period.

You can check shipping fees here:https://store.aoharunext.co.jp/policies/shipping-policy

Yes, minors may use our site as long as they comply with our Terms of Service.

You can check your order history via "My Page."PC: Click the person-shaped icon at the top right of the homepage.Smartphone: Tap the three-line menu icon at the top left, then tap the person-shaped icon at the bottom left.

Yes, we offer international shipping to major markets including Asia, Europe, the United States, and Canada.

Yes, you can purchase it here:https://store.aoharunext.co.jp/collections/%E5%91%A8%E8%BE%BA%E6%A9%9F%E5%99%A8-%E3%82%A2%E3%82%AF%E3%82%BB%E3%82%B5%E3%83%AA%E3%83%BC

Yes, you can purchase the dedicated base here:https://store.aoharunext.co.jp/products/focusray-extension%E7%94%A8%E5%B0%82%E7%94%A8%E5%9B%BA%E5%AE%9A%E5%8F%B0%E5%BA%A7

For domestic shipping within Japan, you cannot choose the carrier; all deliveries are handled by Yamato Transport. For international orders, the carrier varies depending on the shipping method.

In principle, we do not accept cancellations for customer convenience.

Kickstarter pledges are not displayed in the AoharuNEXT STORE order history. Please check via the Pledge Manager here: https://www.hiveinteractive.net/projects/focusray-vr-facialtracking-device-438

You can find it here:https://store.aoharunext.co.jp/policies/legal-notice

Please contact us here:https://www.aoharunext.co.jp/en/support/contactcenter

You cannot specify a date or time through our store. Once your tracking number is issued, please set the delivery date/time via the delivery carrier's tracking page.

If your order has been shipped, we have sent a shipping confirmation email to your registered email address. Please check your inbox, including your spam folder.If you have received the email, it is possible that the shipping address is incorrect or incomplete. Please check your shipping address in your order history and contact us via the link below:https://www.aoharunext.co.jp/en/support/contactcenter

If your product is defective or damaged, please contact our support center with details and symptoms of the issue:https://www.aoharunext.co.jp/support/contactcenter

Yes, you can issue a receipt from your order history on "My Page."PC: Click the person-shaped icon at the top right, go to your order history, click the order, and click the "Issue Receipt" button at the top of the page.Smartphone: Tap the three-line menu, then the person-shaped icon, go to your order history, tap the order, and tap the "Issue Receipt" button at the top of the page.

You can use the AoharuNEXT STORE Gift Card in the following ways.1. Add the items you want to your cartAdd the items you wish to purchase to your cart and proceed to the checkout page.2. Enter your shipping address and the gift codeThere is a field on the checkout page where you can enter your gift card number. Please enter the number after you have entered your shipping information.3. PaymentIf there is a remaining balance, please pay the difference. If there is no remaining balance, you can proceed to confirm your order.Please note that if you have a remaining balance on your gift card (i.e., the gift card amount exceeds the purchase price), the remaining balance will be credited to your account.