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©AoharuNEXT Inc.
Special Page Regarding the FocusRay Wired Model Recall
We sincerely apologize for the significant inconvenience and concern this has caused, despite the trust you have placed in our products.
Please read the information below and cooperate with the product recall and replacement process.
As a precaution, we ask that customers who own our products refrain from using them for the time being.
Notice to Customers
Applicable Products
FocusRay Wired Model
AONXV-001-WR
Affected Lot Numbers
JBX-00000001~JBX-00000120
JANCODE：
4595776404221,4595776404214,4595776404207,4595776404191,4595776404184,4595776404177,4595776404160,4595776404153,4595776404146,4595776404023,4595776404139
*Mounts alone are not eligible.
How to Handle It
Free Replacement, Repair, and Inspection by Our Company
We will replace the enclosure with one that has no design flaws at no charge, and we will also correct the assembly and wiring methods for the internal circuit board.
Recall Procedures and Scheduled Start Date
Scheduled Start Date: September 14, 2026 (Monday/JST)
Details regarding recall requests and other matters related to our company will be posted on this page
around September 10, 2026.
Process for Return and Exchange
1
Check if your vehicle is subject to a recall
Please check the lot number to see if your product is subject to the recall.
2
Submit a Repair Request
Please click the button under the “Request a Recall” section at the bottom of this page and enter the required information in the form.
3
Check the instructions in the email and ship the item
We will send an email to customers who have submitted an application as soon as we have processed their request. Please ship the product to us following the instructions provided in the email. (We will cover the shipping costs.)
4
Receive an email confirming receipt of the item for repair
Once we have completed the intake process for the repair item we received, we will send an email confirming receipt to the email address you provided. Please check your email and wait for us to complete the repair.
5
Receive an email confirming that the repaired item has been shipped
Once we have completed repairs on the item you sent in and shipped it back to you, we will send you an email confirming the shipment, including the tracking number. Please wait for your item to arrive.
6
Product Pickup
Please accept the repaired item and verify that it is functioning properly.
We have enclosed an itemized repair invoice, which is required to claim your warranty. Please review it and keep it in a safe place.
How to Check the Lot Number
It is the 8-digit number beginning with “JBX” printed on the sticker on the bottom of the unit.
Affected lot numbers: JBX-00000001 through JBX-00000120
How to Distinguish Between Repaired Units (Corrected) and Units Pending Repair (Unresolved)
Units for which repairs have been completed (corrected) can be identified by a sticker affixed to the label on the bottom of the unit that reads “RC C”
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Important Notice
AoharuNEXT Inc. will never request payment or other forms of compensation from customers in connection with a recall.
Please be wary of scams that take advantage of this situation.