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ブラックダイヤモンド
​NEWS
​ニュース

2026.09.30

Status of Implementation and Response Regarding a Series of Quality Issues and Recalls

Here is the English translation of the announcement. As requested, the company name has been translated to AoharuNEXT Inc.


We sincerely apologize for the immense inconvenience and concern caused to our valued customers due to product quality issues regarding "FocusRay," which was announced by AoharuNEXT Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Rion Moriyama; hereinafter referred to as "the Company") on March 18, 2026.


Following our second update on September 10, 2026, we would like to report on our current implementation and response status as follows.



1. Progress Status of the Roadmap

Progress on the AoharuNEXT Roadmap Section

(Refers to the top section of the roadmap displaying the Company logo.)


As stated, we began accepting recall requests on September 14. Additionally, we released an explanatory video regarding this matter by our corporate executives on September 18.


Regarding the return of repaired/requested items, details will be provided in "2. Progress Status of the Recall."


Progress on the FocusRay Wired Model Roadmap Section

(Refers to the second section from the top of the roadmap displaying the FocusRay logo.)


Although we placed a new order for certain components on September 18, data verification* for other circuit boards and housing data took time, leading us to re-place the order on September 22.


Furthermore, to ensure utmost thoroughness in the remanufacturing data, we are conducting a sampling test, which has led us to postpone the start of manufacturing—originally scheduled for October 1—by approximately 5 to 7 days.


Progress on the FocusRay Wireless Model Roadmap Section

(Refers to the third section from the top of the roadmap displaying the FocusRay logo.)


Due to delays in data creation resulting from customer support operations, orders are now scheduled to be placed on October 1, 2026. In addition, delays in receipt are expected due to a temporary shutdown of the contracted manufacturing plant.


The exact number of days of delay is currently under review, but we anticipate a delay of approximately 7 to 10 days at this stage. Please note that some components were received between September 28 and September 30, 2026.


Progress on the FocusRay Extension Roadmap Section

(Refers to the bottom section of the roadmap.)


This is proceeding according to schedule.


( * : Data verification includes in-house verification and reviews by external contractors.)


We deeply apologize for keeping our customers waiting, but we are taking all possible measures to ensure that a quality issue of this nature never happens again. We kindly ask for your understanding and cooperation.


2. Progress Status of the Recall

The progress of the recall is as follows (as of 11:00 AM on September 30, 2026):


Recall Request Count: 57 cases

Number of Cases Received by the Company: 43 cases

Recall Progress Rate: 58.16%


As part of our efforts to achieve a 100% recovery rate, we are sequentially sending out recall notifications to our customers. We also plan to provide guidance via email and other channels.


We are committed to continuing these efforts consistently until full recovery is achieved. We sincerely apologize for the inconvenience and ask for your cooperation.


Regarding the return of repair-requested items, shipments will be postponed by approximately 5 to 7 days due to the impact of the post-re-order testing schedule for the FocusRay Wired model, after which they will be promptly processed in sequence.


Please note that in cases where repair-requested items are found to be partially damaged upon receipt by the Company, we will contact you individually to discuss the next steps, which is expected to take a relatively longer time. Communications will be sent to your registered email address, so please kindly check your inbox.


We once again offer our deepest apologies for the massive inconvenience and concern this has caused everyone.


We are working together as an entire company to deliver products of assured quality as quickly as possible.


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